On June 21, 2022 at 06:40 UTC, the UpGuard CyberRisk, Web App & Authentication services experienced a partial outage for 46 minutes. We identified the cause to be related to the critical incident that Cloudflare reported. Some customers attempting to reach UpGuard CyberRisk observed a 500 error within their browser.
Cloudflare suffered an outage that affected traffic in 19 of their data centres which handles a significant proportion of their global traffic. Depending upon your location in the world you may have been unable to access websites and services that rely on Cloudflare.
Internal alerting systems notified internal channels of the service disruption to UpGuard CyberRisk, Web App & Authentication services.
Outage: UpGuard CyberRisk, Web App & Authentication services were unavailable depending upon your location in the world for 46 minutes. There was intermittent performance within the product as a result.
Cloudflare fix implemented at 07:29 UTC, Cloudflare brought all data centres back online by 07:42 UTC. UpGuard CyberRisk, Web App & Authentication services were accessible.
June 21, 2022 at 06:27 UTC: Cloudflare incident flagged
June 21, 2022 at 06:34 UTC: A critical incident was declared by Cloudflare
June 21, 2022 at 06:40 UTC: UpGuard CyberRisk, Web App & Authentication services became inaccessible for some users
June 21, 2022 at 06:48 UTC: An incident response group was formed
June 21, 2022 at 07:14 UTC: Cloudflare identified the issue
June 21, 2022 at 07:26 UTC: UpGuard CyberRisk, Web App & Authentication services became accessible
June 21, 2022 at 07:29 UTC: Fix implemented by Cloudflare
June 21, 2022 at 07:30 UTC: UpGuard monitoring of fix commenced
June 21, 2022 at 07:48 UTC: UpGuard Customer communications sent
June 21, 2022 at 08:06 UTC: Incident deemed closed, services restored
Our authentication service provider experienced high error rates and timeouts across authentication and management API. Depending upon your location in the world, you may have been unable to access UpGuard CyberRisk as a result of our authentication provider being directly affected by the Cloudflare outage.